Privacy Policy

Last Updated: 05/22/2025

Black Crow AI Inc. (“Black Crow AI,” “us,” “we” and “our”) believes that the privacy of our customers and users is important. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our products, services, website and/or platform (collectively, the “Services”) in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Privacy Policy Table of Contents

• What this Privacy Policy Covers
• Personal Data
  • Categories of Personal Data We Collect
  • Categories of Sources of Personal Data
  • Our Commercial or Business Purposes for Collecting Personal Data
• How We Share Your Personal Data
• Tracking Tools and Opt-Out
• Data Security and Retention
• Personal Data of Children
• Other State Law Privacy Rights
• European Union and United Kingdom Data Subject Rights
• Changes to this Privacy Policy
• Contact Information

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access and/or use our Services.

“Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations.

Please note: This Privacy Policy primarily governs how we process personal data in connection with our direct relationships — for example, when we interact with merchant customers, prospects, or visitors who access our Services.

When we process personal data on behalf of our business customers (such as data about their website end users or site visitors), we act as a data processor. In those cases, our use of the data is governed by the SaaS Terms of Service or another written agreement executed by us and the applicable customer— not this Privacy Policy — and the customer's own privacy policy applies.

If we process your personal data on behalf of one of our customers and you wish to discontinue such processing, or if you seek to correct, amend, or delete inaccurate personal data, please directly contact the customer on whose behalf we are processing such personal data. We will follow the customer’s instructions with regard to the personal data at issue.

This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

To summarize, Black Crow AI acts as:

• A data controller for personal data we collect directly from our merchant customers (e.g., name, email, billing information, account usage).
• A data processor for end user personal data that we process on behalf of our customers (e.g., shoppers visiting Storefronts that were built using our tools, visitors to our customers’ websites, etc.).

Personal Data

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

• You
  • When you provide such information directly to us.
    • When you create an account or use our interactive tools and Services (including our online payment portal (“Payment Portal”)).
    • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
    • When you send us an email or otherwise contact us.
  • When you use the Services and such information is collected automatically.
    • Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).
    • If you use a location-enabled browser, we may receive information about your location.

Our Commercial or Business Purposes for Collecting Personal Data

• Providing, Customizing and Improving the Services
  • Creating and managing your account or other user profiles.
  • Processing orders or other transactions; billing (including payments made through the Payment Portal).
  • Providing you with the products, services or information that you request.
  • Meeting or fulfilling the reason you provided the information to us.
  • Providing support and assistance for the Services.
  • Improving the Services, including testing, research, internal analytics and product development.
  • Personalizing the Services, website content and communications based on your preferences.
  • Doing fraud protection, security and debugging.
  • Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.
• Marketing the Services
  • Marketing and selling the Services.
• Corresponding with You
  • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Black Crow AI or the Services.
  • Sending emails and other communications according to your preferences or that display content that we think will interest you.
• Meeting Legal Requirements and Enforcing Legal Terms
  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
  • Protecting the rights, property or safety of you, Black Crow AI or another party.
  • Enforcing any agreements with you.
  • Responding to claims that any posting or other content violates third-party rights.
  • Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.

• Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:
  • Hosting, technology and communication providers.
  • Security and fraud prevention consultants.
  • Payment processors.
• AI Subprocessors. These parties facilitate the delivery of our Storefronts service’s AI features (e.g., OpenAI LLMs).
• Analytics Partners. These parties provide analytics on web traffic or usage of the Services. They include:
  • Companies that track how users found or were referred to the Services.
  • Companies that track how users interact with the Services.
• Advertising Partners.
  • We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.
• Parties You Authorize, Access or Authenticate.
  • Third parties you access through the services.
  • Social media services.
  • Meta Ads and Shopify, in connection with the Storefronts service.
  • Other users.

Credit Card and Debit Card Transactions

Without limiting the foregoing, BlackCrow AI utilizes third-party service providers to provide credit and debit card payment processing services in connection with the Payment Portal. If you choose to purchase a Subscription via the Payment Portal with a credit card or debit card, the credit or debit card information provided will be shared with our contracted third-party payment processing service provider(s).

Legal Obligations

We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.

Business Transfers

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

Tracking Tools and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services.

We use the following types of Cookies:

• Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested.
• Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services.
• Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit All About Cookies.

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services.

Personal Data of Children

As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data.

State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at privacy@blackcrow.ai​.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties.

European Union and United Kingdom Data Subject Rights

If you are a resident of the European Union (“EU”), United Kingdom (“UK”), you may have additional rights under the EU or UK General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.

If you have any questions about this section or whether any of the following applies to you, please contact us at privacy@blackcrow.ai​.

• Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
• Rectification: You can request that we correct or supplement such data.
• Erasure: You can request that we erase some or all of your Personal Data from our systems.
• Withdrawal of Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
• Portability: You can ask for a copy of your Personal Data in a machine-readable format.
• Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data.
• Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
• Right to File Complaint: You have the right to lodge a complaint about Black Crow AI's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

Transfers of Personal Data

The Services are hosted and operated in the United States (“U.S.”) through Black Crow AI and its service providers.

Changes to this Privacy Policy

We may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Black Crow AI website.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

• privacy@blackcrow.ai​
• 447 Broadway, 2nd FL #382, New York, NY, 10013

If you are located in the EU or UK, contact our EU or UK-Based Member Representative:

• EU: DP-Dock GmbH, Attn: Black Crow AI, Ballindamm 39, 20095 Hamburg, Germany (blackcrowai@gdpr-rep.com)
• UK: DP Data Protection Services UK Ltd., Attn: Black Crow AI, 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom (blackcrowai@gdpr-rep.com)